Privacy Policy

Prime Shine respects your privacy. This policy explains what information the website may collect, how it may be used, and the choices available to you.

Information we collect

When you call, email, or submit an estimate request, Prime Shine may collect information you provide, including your name, phone number, email address, property address, requested service, project details, photographs, and communication preferences.

The website and its service providers may also receive basic technical information such as browser type, device type, referring page, pages visited, and approximate location derived from an internet address. This information may be used to operate, secure, and understand use of the website.

How information is used

• Respond to questions and estimate requests.
• Review addresses, surfaces, access, and requested work.
• Schedule and communicate about estimates or services.
• Send service-related confirmations, reminders, or updates.
• Maintain business records and improve website operations.
• Protect against misuse, fraud, or security issues.

Estimate form and service providers

The estimate form is embedded from LeadConnector. Information entered into that form is transmitted to and processed through the connected form and customer-relationship tools so Prime Shine can receive and manage your request. Other vendors may provide hosting, email, communications, mapping, analytics, or security services. They receive information only as needed to perform services for Prime Shine or as required by law.

Calls and text messages

If you provide a phone number and consent to text messages, Prime Shine may use it for responses, scheduling, reminders, service updates, and customer support. Message frequency varies, and message and data rates may apply. Reply STOP to opt out of text messages or contact Prime Shine using the details below. Consent to receive marketing text messages is not a condition of purchase.

Mobile information, text-messaging originator opt-in data, and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Sale of personal information

Prime Shine does not sell or rent personal information. Information may be disclosed when reasonably necessary to provide requested services, comply with law, protect rights and safety, or complete a business transition subject to applicable requirements.

Cookies and third-party content

The website or embedded services may use cookies or similar technologies needed for functionality, security, preferences, and measurement. The Google map, Google Business Profile link, and embedded estimate form are operated by third parties with their own privacy practices.

Data retention and security

Prime Shine keeps information for as long as reasonably needed for the purposes described above, business records, dispute resolution, and legal obligations. Reasonable safeguards are used, but no internet transmission or storage system can be guaranteed completely secure.

Your choices

You may ask to access, correct, or delete information you previously provided, subject to legal and operational recordkeeping needs. You may also opt out of nonessential communications. To make a request, use the contact information below.

Children’s privacy

This website is intended for adults requesting property services and is not directed to children under 13. Prime Shine does not knowingly collect personal information from children under 13 through this website.

Policy updates

This policy may be updated as the website, business, or legal requirements change. The effective date at the top of the page will be revised when an update is posted.

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